PLDT CSR versus a Customer

This has been all over the media - TV, radio, newspaper and the internet. This is a heated exchange between an irate caller - Raul Bacal - and a customer service representative of PLDT DSL - Catherine Rosanna. Listen and enjoy! Tags: odeo, pldt, dsl, call, center, customer, consumer, cursing, raul, bacal, catherine, rosanna, doctormagnus, adsense, google